Career

Job Description

We are seeking an experienced and talented Senior Content Writer to join our dynamic team. As a Senior Content Writer, you will play a pivotal role in creating high-quality, engaging, and compelling content across various platforms. Your primary responsibility will be to develop content that resonates with our target audience, strengthens our brand presence, and drives organic traffic to our digital channels.

Responsibilities:
1. Content Strategy and Planning: Develop and implement content strategies aligned with our brand objectives and target audience. Collaborate with the marketing team to identify content needs, trends, and opportunities.

2. Content Creation: Write and edit engaging and persuasive content for a wide range of channels, including websites, blogs, social media, email newsletters, press releases, white papers, case studies, and more. Ensure the content is well-structured, grammatically correct, and free of errors.

3. Handling LinkedIn Profiles of the Top Management.

4. Writing Blogs & Articles with respect BPM/BPO industry.

5. Research and Analysis: Conduct thorough research on industry-related topics, competitors, and target audiences to generate insightful and data-driven content. Stay updated with industry trends, best practices, and emerging technologies to deliver fresh and relevant content.

6. SEO Optimization: Optimize content for search engines by incorporating relevant keywords, meta tags, and other SEO techniques. Work closely with the SEO team to ensure content is search engine friendly and supports organic traffic growth.

7. Content Promotion: Collaborate with the marketing team to promote content through various channels, such as social media, email marketing, guest posting, and influencer partnerships. Develop creative ideas to increase content visibility and engagement.

8. Editing and Proofreading: Review and edit content produced by other team members, providing constructive feedback to improve quality, clarity, and consistency. Conduct thorough proofreading to ensure accuracy and adherence to brand guidelines.

9. Content Performance Analysis: Monitor and analyze the performance of content using relevant metrics and tools. Provide actionable insights and recommendations to optimize content strategy and improve audience engagement.

10. Team Collaboration: Work closely with cross-functional teams, including marketing, design, and development, to ensure content aligns with overall brand messaging and visual identity. Collaborate with subject matter experts and stakeholders to gather input and expertise for content creation.

Job Description

We are seeking a highly skilled and experienced Senior Graphic Designer to join our creative team. As a Senior Graphic Designer, you will play a pivotal role in creating visually stunning designs that effectively communicate our brand message to our target audience. The ideal candidate will have a minimum of 5-7 years of professional graphic design experience, demonstrating a strong portfolio showcasing their creativity, technical proficiency, and versatility in various design mediums.

Responsibilities:

1. Conceptualize and design innovative and impactful visual solutions across multiple platforms, including print, digital, and social media.
2. Collaborate with the marketing and creative teams to understand project objectives, target audience, and brand guidelines.
3. Develop and execute creative concepts, layouts, and designs that align with project goals and effectively communicate the desired message.
4. Create visually compelling graphics, illustrations, and other design elements while maintaining a high level of attention to detail and quality.
5. Manage and prioritize multiple design projects simultaneously, ensuring deadlines are met without compromising quality.
6. Stay up-to-date with industry trends, design techniques, and emerging technologies to continually improve and enhance design processes.
7. Provide guidance and mentorship to junior designers, providing constructive feedback and fostering a collaborative and creative environment.
8. Collaborate with external vendors and printers to ensure the accurate execution of design concepts and oversee the production process.

Job Description

• Good Knowledge in Accounts, Finance and Taxation.
• Sound Analytical skills
• Good in Excel and PPT .

Job Description

• Minimum 2 Years on Paper experience of Assistant Manager (Credit card Collection/Recovery Process).
• Minimum Education Graduate-in any stream.
• Should have Hands-on experience in Team management and KPI’s like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations
• Should have managed Team and worked towards bottom quartile.
• Manage Attrition and plan career mapping for Agents.
• Rotational shift / Rotational Weekoff
• Excellent communication & Team handling skills required
• Should know knowledge about bouquet
• Language known Multi Lingual apart from Tamil
• Credit card collection through telecalling
• CTC – 4 – 5 CTC + Performance Incentives
• Immediate joiners preferred.

Job Description

• Minimum 1 Year on Paper experience of Team Handling (Customer Support/Sales/Collection/Recovery Process).
• Minimum Education Graduate-in any stream.
• Should have Hands-on experience in Team management and KPI’s like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations
• Should have managed Team and worked towards bottom quartile.
• Manage Attrition and plan career mapping for Agents.
• Track Team performance , Coach & mentor them on daily basis
• Pre-Post Briefing session, ensure timely completion & adherence of compliances.
• Rotational shift
• Excellent communication & Team handling skills required
• Immediate joiners preferred. ROLES AND RESPONSIBILITIES
• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

Job Description

• Improving customer service experience, create engaged customers and facilitate organic growth.
• Taking ownership of customers issues and following problems through to resolution
• Setting a clear mission and deploying strategies focused towards that mission
• Client management Job brief
• Improve customer service experience, create engaged customers and facilitate organic growth
• Achieving Client KPI’S
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the monthly billing
• Maintain an orderly workflow according to priorities

Requirements and skills

• Proven working experience as a Customer Service Manager of Calls & mails Inbound experience  (Manager experience 3 year +)
• Experience in Incident logged tool
• Chain management experience tool
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field
• Good people management skill .

Job Description

• High-performance delivery on all quality parameters
• Audit calls on Product/process, Communication, and soft skills parameters
• Conduct audits and feedback for the targeted agents with the objective of improving scores for training throughput or conversion
• Data analysis and making designated reports/decks
• Participate in calibrations to ensure consistent scoring & feedback delivery approach
• Communicate to heighten awareness and focus on the importance of positive customer experience
• Make recommendations and drive process improvement
• Help and enhance product/process knowledge of new joinees
• Prepare TNA, publish and execute for 100% closure

Required Candidate profile

• Prior exp in handling Quality for Inbound/Outbound process
• Must understand Audit & Coaching process
• Excellent verbal written and comprehension skills
• Technical knowledge of English communication – sentence construction, grammar, punctuation etc.
• Effective Presentation, Feedback & Coaching skills
• Hands on experience on MS-Office; preferably on MS-Excel and Power Point
• Ability to handle/analyses data to generate Quantitative and Qualitative analysis.

Job Description

• To train NHT Batches.
• Maintain reports circle wise and measure effectiveness post 0 to 30 days of conducting refresher
• Complete daily tracking, including end of day course evaluation and trainee assessments
• Research product information for each account assigned by attending team meetings and periodic calibrations sessions, side by side observations, and call monitoring for training department purposes
• Establish relationship with design team to learn design methodology and become familiar with learner and facilitator guide standards
• Maintain updated course and training evaluations for management review
• Training need analysis (TNA) and implementation by working closely with the Quality Department
• Demonstrate effective presentation skills
• Basic understanding of MS office, required for maintaining training reports
• Ability to interact with clients and represent training function at an process level.

Candidate Profile

• Minimum 1 years of experience as Process Trainer specifically into Mapping Mandatory.
• Graduation Mandatory.
• Excellent communication and presentation skills.
• Strong client and stakeholder management.
• Flexible working in Shifts.
• CTC upto 4,20,000 Per Annum + statuatory Bonus Bonus and Incentives. .

Job Description

• Candidates should have minimum of 6 months of experience as a Quality Analyst in Inbound BPO.
• Should be willing to work in rotational Shifts.
• To identify training / coaching needs of the team members and provide the same to the Manager.
• Strong Expertise in feedback mechanism & Coaching.
• Arranging calibration with the partner sites and run calibration
• Identifying Opportunity area for Improvement
• Candidate should be good in Microsoft Excel. Should know excel reporting, Building charts and graphs, pivot tables and vlookup.

Job Description

• Required Min 1+ years of experience as a Team Leader Operations in a domestic BPO.
• Strong Expertise in Attrition / Shrinkage/ SLA/CSAT.
• Good Communication is required.
• Ownership of the Quality performance of delivery.
• Should be open to work 24/7
• Attrition & Absenteeism management & ownership for control
• To own, drive and develop the team members for being effective in their role
• Need to work towards enhancing the customer experience and overall service delivery
• Meeting client expectations and process metric .

Job Description

• Must have Min 1+yrs exp as a Process Trainer from Voice process in BPO.
• Well Versed with Training Metrics – TNA, TNI, TTT, NHT/ PKT/Refresher
• 6 Days of Working
• Excellent Communication required
• The Candidate should be able to handle 20 – 30 Trainee batches.
• The candidate must be good at PPT and Excel. .

Job Description

• Control span of 500 seats with approx. 8
• 10 trainers
• The profile may also get dedicated to a specific project (depends upon the candidature and skillset)
• Needs to be well versed with all Microsoft office tools
• Hands on experience in team, client and data management
• Excellent interpersonal and communication skills, both spoken and written .

Job Description

• Should have experience in handling complex Inbound processes
• Must be excellent with written and spoken English
• Ability to handle difficult and challenging situations
• Should have experience in handling NH batches
• Showcase methodologies to reduce learning curves and improve NH delivery
• Airline experience will be an added advantage.

Job Description

• Should be able to speak & understand English & Hindi comfortably
• Should have knowledge of rostering/Manpower planning
• Will be a direct touch point for Clients
• Should be able to achieve the KPIs signed as per SOP
• Should have the knowledge of excel & PPT workings
• Should be able to represent the department in client reviews & meetings
• Should be able to identify the process gaps & get it fixed with concern team
• Should have the quick decision making skills basis situations
• Client Management & should ensure that all required reports are getting shared on time
• Should be able to address the group of people
• Should be able to find the concern area, prepare action plan & then further adherence to ensure the concern is fixed
• Should motivate team & maintain attrition limit
• Considering 24*7 Process, Week off & shifts will be rotational (Basis process requirement). Also all public and national holidays will be working
• Should maintain SL, AL, Abnd as per target. Given threshold to be adhered.
• Should conduct Daily/Weekly/Monthly review of TLs & if needed for agents too..

Job Description

• Should have at least 3 months collection experience
• Preferred DRA certified candidate
• Involves Data Analysis & careful scrutinizing of the details provided by the clients. Meet the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
• Role also involves detailed data analysis. Knowledge of different QA Tools like Pareto, Run Charts, etc. will be an added advantage.
• Achieve process SLAs and MIS Report generation. The Candidate will also be responsible for share feedbacks through presentations in view of continuous process improvement.
• Maintain MISs and report scope of improvement.
• Achieve minimum Gage R&R Specs.
• Candidate should be open for Rotational Shift. Key Responsibility Areas
• Ensure process improvement and adherence to maximum QA Scores
• Ensure that targeted SLAs are achieved
• Manage team MISs to monitor and scale up skills and productivity. Knowledge & Skills:
• Excellent oral and written communication skills.
• Excellent client orientation
• Excellent dispute handling skills
• Fast learner
• Excellent Knowledge of MS Excel
• Excellent analytical
• Good knowledge of the web applications and their functioning (Internet & Search Engines) Fact Finding Analysis: Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided. KPIs (Measurable parameters of the role)
• Overall Profitability of the Individual
• % Authentic / Qualitative output
• Client escalations and complaints Team Working: Able to communicate goal, approach, effort required to his team in a participative environment..

Job Description

• Should have experience in handling Insurance portfolios with an Outbound experience
• Must be good with written and spoken English
• Ability to handle multiple LoBs
• Should have experience in handling NH batches .

Job Description

• Should have at least 5 years’ MIS experience
• Involves Data Analysis & careful scrutinizing of the business data.
• Role also involves detailed data analysis. Knowledge of Adv. Excel, and Pivot Charts etc. will be an added advantage.
• Well versed with Macros and slicers
• Maintain MIS and report scope of improvement.
• Ensure process improvement and adherence to MIS reports.
• Handling data at Pan India level
• Manage team MIS to monitor and scale up skills and productivity.
• Excellent oral and written communication skills.
• Fast learner
• Excellent Knowledge of MS Excel, Macro, Adv. Excel, Power Point etc.
• Excellent analytical
• Good knowledge of the web applications and their functioning (Internet & Search Engines) .

Job Description

• Should be able to speak & understand English & Hindi comfortably
• Should conduct daily pre-shift meetings
• Should be able to maintain shrinkage & Attrition
• Daily APR sharing with team & expectation settings accordingly. Should Review agents daily/weekly/MTD
• Hourly/real time tracking & effective feedback sharing with team
• If agent is not improving after several feedbacks then Sr TL should follow the HR policies for further consequences
• Should have the knowledge of excel workings
• Should be able to help advisor if any of process related issue occurs to them
• Timely report sharing if any.
• Should be able to address the group of people
• Should be able to find the Area of improvement of agents, prepare action plan & then further adherence to ensure the concern is fixed.
• Considering 24*7 Process, Week off & shifts will be rotational (Basis process requirement). Also all public and national holidays will be working
• If requires, should take KRA calls/login (Self login). Also Daily call listening should be done to check the Area of improvements in team
• Should meet the given KPI target of Team Shift Adherence%, Attrition%, CSAT & agents bucketization% .

Job Description

• Inbound calling
• Minimum HSC
• Communication skills excellent.(Versant-6)
• Fresher and experienced both can apply
• Day shift
• Sunday fixed off
• Inbound calling
• Solving the customer quires
• Customer care executive

Job Description

• Communication skills excellent.
• Experience sales (Inside sales)
• Candidate should have experience in end to end sales till closer.
• Preferred cold calling sales experience.
• Required 2 years’ experience mandate.
• Outbound sales process
• B2B inside sales.
• Calling on shared data bases by client.
• Explain the product to client and generate requirements of product.
• Patch customer with partner manager of the Client
• Follow up with customer for close of lead.

Job Description

• Should have 3 months relevant inbound / customer service experience
• Involves Data Analysis & careful scrutinizing of the details provided by the clients. Meet the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
• Role also involves detailed data analysis. Knowledge of different QA Tools like Pareto, Run Charts, etc. will be an added advantage.
• Achieve process SLAs and MIS Report generation. The Candidate will also be responsible for share feedbacks through presentations in view of continuous process improvement.
• Maintain MISs and report scope of improvement.
• Achieve minimum Gage R&R Specs.
• Candidate should be open for Rotational Shift.
• Ensure process improvement and adherence to maximum QA Scores.
• Ensure that targeted SLAs are achieved
• Manage team MISs to monitor and scale up skills and productivity.
• Excellent oral and written communication skills.
• Excellent client orientation
• Excellent dispute handling skills
• Fast learner
• Excellent Knowledge of MS Excel
• Excellent analytical
• Good knowledge of the web applications and their functioning (Internet & Search Engines)

Job Description

• Minimum qualification is HSC and above with a percentage of minimum 45% marks
• Should have at least 1 year of experience in the role being offered
• Final round of interview to be taken by the Client team
• Develop a schedule to assess training needs regularly
• Consult & collaborate with other trainers, managers, and leadership
• Track and compile collected data
• Conceptualize training materials
• Communicate training needs + Refresher trainings based on TNI/BQM
• Create training strategies, initiatives, and materials
• Test and review created materials
• Maintain a database of all the training materials
• New Hire training

Job Description

• Responsible to manage Dialer efficiency & Team.
• Good knowledge of dialer monitoring/strategy and management.
• Strong analytical and organizational skills.
• Good Knowledge of MS Excel.
• Knowledge about review desk (PPT).
• Dialer Performance Optimization Skill.
• Responsible for planning strategies to meet process / client requirements.
• Responsible to Manage Dialer team and their daily work schedules, rosters & etc.
• Working with Operation Manager on setting performance benchmarks and reviewing them on a regular basis.
• Client interaction on daily basis in terms of strategy change and production management.
• Interacting with client and respective technical support team on the dialer related issues where and when ever issue comes and impacts the production.
• Providing feedbacks to client regarding data on daily basis, providing client with our data to enhance our performance, Handling shift start and shift end activities.
• Daily MIS reporting based on specified matrices to management & client.
• Reviewing daily and weekly reports.
• Maintaining trackers for indicators/Downtime.
• Work closely with the Operations/WFM to understand the strategy for programs.
• Perform continuous in depth analysis on results and provide strategic solutions to improve performance.
• Manage and maintain department key performance indicators as it pertains to Dialer Operations.
• Assist IT with technical support and diagnostics with call servicing technologies. Provide in-depth reporting on campaign, service, and agent performance.
• Basis Knowledge of SQL and My SQL
• Flexibility to work in 24*7 shifts and extended hours.
• Good Communication and Interpersonal Skills.

Job Description

• Genesys dialer knowledge with min. 2yrs.+ of experience.
• Basic knowledge of dialer monitoring and management.
• Basis Knowledge of MsExcel, SQL and My SQL
• Flexibility to work in 24*7 shifts and extended hours.
• Responsible for all dialer efficiency.
• Dialer Performance Optimization.
• Perform Daily data uploads, downloads & importing.
• Create & Update dialing campaigns, filter, list strategies & reports.
• Monitor & adjust the performance of dialer systems.
• Day-to-day Dialer management (Agent, Campaign, Report, Recording & Problem Management).
• Real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets, and outbound dialer campaign results.
• Work closely with the Operations/WFM to understand strategy for programs.
• Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
• Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies.
• Perform continuous in depth analysis on results and provide strategic solutions to improve performance.
• Manage and maintain department key performance indicators as it pertains to Dialer Operations.
• Analyze dialer output data to identify potential problems and issues.
• Assist IT. With technical support and diagnostics with call servicing technologies. Provide in-depth reporting on campaign, service, and agent performance. .

Job Description

• All Genesys service knowledge like Massage/config/URS/OCS and etc.
• Knowledge of MySQL and MsSQL.
• Knowledge of IVR creation and modifications as per process requirement.
• DN/Agent/campaign Creation & Mapping according to business requirement.
• Change PRI and GSM call routing as per business requirement.
• First level Troubleshooting/finding should be done, if they faced any challenge to handle the issue immediate escalated it to next level.
• Monitoring CCPulse and templates creation and modification as per the requirement
• Real Time Data deletion should be done as per business requirement.
• Agent id mapping according to business requirement.
• Installation and Configuration of Genesys application.
• Installation and Configuration of PRI/SIP/GSM getaway.
• Configuration Backup of PRI/SIP & GSM Gateways as per requirement.
• SQL Database as per business agreement.
• All IVR Call Recording Backup should be done as per the requirements.
• Flexibility to work in 24*7 shifts and extended hours.
• Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
• Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies.

Job Description

• Development of high quality database solutions
• Develop, implement and optimize stored procedures and functions
• Review and interpret ongoing business report requirements
• Research required data
• Build appropriate and useful reporting deliverables
• Analyse existing SQL queries for performance improvements
• Suggest new queries
• Develop procedures and scripts for data migration
• Provide timely scheduled management reporting

Job Description

• Discussing project aims with the client and development team.
• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Laravel.
• Maintaining PHP web-based applications.
• Presenting work in meetings with clients and management.

Job Description

• Assisting the Development Manager with all aspects of software design and coding.
• Attending and contributing to company development meetings.
• Learning the codebase and improving your coding skills.
• Writing and maintaining code.
• Working on minor bug fixes.
• Monitoring the technical performance of internal systems.
• Responding to requests from the development team.
• Gathering information from consumers about program functionality.
• Writing reports.

Job Description

• Developing pricing strategies and forecasting revenue for the organisation are the main activities of a Revenue Manager. Revenue Managers work closely with sales teams, operations and different departments for business planning, expansion and cost analysis.
• Revenue managers have to achieve their goal of maximizing chain revenue to develop the most effective rates and strategies to increase revenue.

• Responsible for to monitor and ensure Revenues Risk Management through Identification, development & ensuring implementation of effective revenue risk management monitoring process developments in all critical Operations processes.
• Revenue accounting, receivables control, timely book closure & relevant schedules preparation
• Financial Closure, Management Reporting & Review
• Monitoring of Revenue assurance processes and periodic audits & checks to find any revenue / process deviation. And ensure implementation of actionable points.
• Dashboards and control of activities pertaining to Revenue Assurance.
• Manage / perform reconciliation and control checks between revenues in management accounting & financial accounting systems
• Manage / perform adjustments in management accounting system for correct management reporting
• Ensure monthly revenues reporting (Flash/Actuals) & other related management reporting (Cost of Risk/European Central Bank reporting/etc) to Head Office are completed within pre-set deadlines
• Prepare monthly management reports & other related management reporting within pre-set deadlines
• To maximize the businesses’ opportunity for revenue and profits.

Job Description

Nature of role

• Contracts Manager provides commercial service by managing complex, major systems prime contracts and where required; related sub-contracts.
• Together with the Project Management Team, the Senior Contract Manager proactively anticipates, identifies, analyses and informs management of the financial, legal and performance risks that can impact success.
• The role continues to manage its contractual obligations (internal and external) and keep management informed regarding performance under the assigned contracts/sub-contracts.

Job Profile

• Conducts contract and sub-contract formation and administration activities on complex, major contracts for transit systems consisting of hardware, software, installation, related banking and retail for large local government public transit customers.
• Lead contractual responsibility for major proposals and related strategic agreements (i.e., teaming agreements and sub-contracts)
• First point of contact for prime contract and project personnel
• Monitors the status of all contract deliverables for compliance with contract requirements
• Resolves issues regarding contractual performance, including claims, changes, and terminations with little intervention from senior leadership
• Co-ordinates submission and negotiation of complex, high dollar value contract proposals, including change orders
• Responsible for project Change Management and coordination of contractual activities; collaborates with Project Manager to develop effective strategies and recommendations to management
• Interacts with, confers, briefs, and makes recommendations to Management regarding the progress and impact of potential contract and subcontract-related activities.
• Drafts contractual agreements and sub-contracts
• Review requests for proposals (RFPs) commercially; identify risks; identify unacceptable terms. Complete overall risks assessment in support of bid-no-bid determination
• Lead negotiations effectively with 1Point1 customers and suppliers to ensure robust and enforceable contracts are in place in a timely manner and with acceptable risk for 1Point1
• Prepare contractual documents such as licenses, loan agreements, NDAs etc.
• Provide commercial and contractual advice to specific departments allocated and ensure that any issues are resolved

• Contact Details:tushar.patel@1point1.in

Job Description

• Attrition control – by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach. Giving focus to new people by helping them to adjust in work environment and demands. Tracking probable attrition and helping them to resolves their issues. Participating warning systems tracker used by organisation. Using EWS for open houses and retention tools.
• Quality control by ensuring daily audit and feedbacks by TL/QA. Same to be based on the performance of the people. Thus giving focus to new and poor performers more. Using the Agent Tenurity and Banding as base for quality monitoring.
• Handling client escalations and close looping Track escalation tracker sheet for close looping.
• Handle day-to-day staffing issues to ensure low shrinkages by taking daily commitment of TL/AM adherence to roster shift.
• Performance management of his team provide status updates of performance indication trends at regular intervals to his team. Using goal sheet for setting target for metric, tracking and feedback. Looking at people current performance and focus on low performers.
• Daily briefings and reviews to keep his team updated on new updates and abreast to product/process knowledge. To keep them oriented to target and achieve

Job Description

• Customers centricity – Internal policies awareness and issue management – Basic MS Excel, Word and Outlook – Good Written communication – Client communication capability
• Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
• Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
• Client KPI measurement, review with internal team and track in his review with team
• Ensuring ABCD ranking of his Team (CSA/TL) – Taking initiatives for process improvement
• Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. – Study market for process comparison and share analysis with External and Internal customer team

Job Description

• Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc. as defined for his level
• Agent level feedback for quality and product
• Reporting basic escalation to supervisor
• Must have managed BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Good interpersonal skills and communication with all levels of management
• Organized and able to create multiple timelines, budgets, and schedules
• Able to multitask, prioritize, and manage time efficiently
• Excellent leadership, team building, and management skills
• Encouraging to team and staff, able to mentor and lead
• Excellent verbal and written communication skills
• Able to analyze problems and strategize for better solutions
• Process and product awareness

Industry and domain knowledge Team Handling/Interpersonal Skills Customer’s centricity.

Job Description

• 1.Handling database management by using Advanced Excel tools
• 2.Should be proficient with Advanced Excel Formulas such as , Pivot Table, Vlookups, Conditional formatting, count IF, Sum IF
• 3.Good analytical skills for MIS, number crunching & reporting to internal & external customers
• 4.Ensure accuracy and timeliness of reports sent
• 5.Organization skills, with an ability to stay focused on assigned tasks

Job Description

• Please find below the JD details as required.
• He/she should be Graduate
• Should be graduate in any stream.
• Should have minimum 1 year experience in back-Office process.
• Should have basic knowledge of excel, word and PowerPoint.
• Should have knowledge of preparing reports.
• Should have good communication skills (verbal and written) to interact with MGL officers.
• Need knowledge of back-Office process and methods to drive the process effectively.
• Should be ready to work in the environment of system and manual tasks.

Job Description

• Team Handling
• Roster setting
• Controlling attrition
• Shrinkage controlling
• Performance Management

Job Description

• Understanding the manpower Requirements
• Sourcing the relevant profiles from various portals/Sources
• External (referral, portal, campus, contact conversion)
• Screening the sourced profile and taking face to face interviews of candidates in pipeline.
• Lining up candidates according to the parameters and Requirement
• Interview coordination
• Achieving and exceeding the set Hiring targets
• Coordinating with the Stakeholders
• Must be good in Negotiation Skills
• Must have done bulk hiring for BPO’s & contact centre.
• Willing to come with a target oriented area in terms up completion of hiring given for a month.
• Managing coordination, mass hiring, and initial screening.

Job Description

• To meet daily the employees and building up repo with them
• Knowing and resolving their issues-Grievance Handling
• Maintaining the calendar and planning various activity like Fun activity, weekly activities, monthly activities, R&R Birthday or anniversary celebration.
• Warning letter and PIP
• Exit management
• Attrition Management

Job Description

• Working as a Team leader in outbound Collection / Sales/Lead Generation for at least one year.
• Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
• Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
• Enforce adherence to security and data protection within organization.
• Facilitate and implement process improvement ideas to improve efficiency.
• Proactively identify problems and presenting solution
• Maintain good rapport with the team and ensure people bonding.
• Proper handholding of new CREs to ensure retention
• Listen to CRE calls, share coach team and feedback on performance.
• Handle customer escalations
• Ensure that employees adhere to roster shift thus resulting in low shrinkage
• Ensure CREs complete their net Login hours and other KPIs.
• Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
• Manage, Lead & motivate the CREs to ensure their commitment and engagement.
• Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
• Ensure adherence to committed quality, accuracy & turnaround of the processes

Job Description

• Transaction Quality to meet Customer Experience
• Conduct regular Audits check on team and daily governance
• Manage Team and allocate responsibilities
• Responsible to manage RCA/Escalation
• Design Calendar for Calibration/Tape Review Must have done analysis on quality parameters.
• Grooming of QA(team members)
• Preparing data for MBR, QBR, reviews etc
• Client management. keen understanding on Process Improvement Six Sigma Green Belt Preferred.

Job Description

• Should be having good Experience of Team Handling/ Rostering
• Should be from Inbound Process
• Must be a Graduate or equivalent
• Fluent in Hindi and English
• Able to communicate confidently and politely, with good speaking skills
• Must have knowledge about CRM
• Must have knowledge on Dialer solution/ Dialer Strategy
• Should have fair of incident management
• Should have handled ticket count in current profiles.

Job Description

• Monitoring agent calls and provide feedback
• Analyzing portfolio performance through calls monitored and performance reports
• Improving performance through interventions
• Leading and participating in client calls Continuous portfolio performance improvement

Job Description

• Experience in Team Leader -voice process (Inbound- Customer Support) or at least one year.
• Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
• Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
• Enforce adherence to security and data protection within organization.
• Facilitate and implement process improvement ideas to improve efficiency.
• Proactively identify problems and presenting solution
• Maintain good rapport with the team and ensure people bonding.
• Proper handholding of new CREs to ensure retention
• Listen to CRE calls, share coach team and feedback on performance.
• Handle customer escalations
• Ensure that employees adhere to roster shift thus resulting in low shrinkage
• Ensure CREs complete their net Login hours and other KPIs.
• Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
• Manage, Lead & motivate the CREs to ensure their commitment and engagement.
• Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
• Ensure adherence to committed quality, accuracy & turnaround of the processes
• Industry and domain knowledge
• Customer centricity
• Basic MS Excel, Word and Outlook
• Written and spoken communication
• Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
• Able to take quick and rational decision with knowledge of likely impact for basic issues.

Job Description

• Working as a Team leader in outbound Collection for at least one year.
• Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
• Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
• Enforce adherence to security and data protection within organization.
• Facilitate and implement process improvement ideas to improve efficiency.
• Proactively identify problems and presenting solution
• Maintain good rapport with the team and ensure people bonding.
• Proper handholding of new CREs to ensure retention
• Listen to CRE calls, share coach team and feedback on performance.
• Handle customer escalations
• Ensure that employees adhere to rostered shift thus resulting in low shrinkage
• Ensure CREs complete their net Login hours and other KPIs.
• Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
• Manage, Lead & motivate the CREs to ensure their commitment and engagement.
• Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
• Ensure adherence to committed quality, accuracy & turnaround of the processes
• Industry and domain knowledge
• Customer centricity
• Basic MS Excel, Word and Outlook
• Written and spoken communication
• Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
• Able to take quick and rational decision with knowledge of likely impact for basic issues.

Job Description

• Develop instructional material for sales trainees.
• Develop communication skills in sales and marketing people.
• Assist and coordinate with marketing and sales departments.
• Ensure that the training is conducted within the budgetary limits.
• Plan, schedule and provide training for sales personnel.
• Teach and instruct marketing trends and methods to sales personnel.
• Provide training in customer relationships.
• Provide training and drive sales personnel in achieving hundred percent outcomes.
• Ensure compliance of corporate policies, standards and procedures.
• Conducting skills gap analyses to identify areas of improvement
• Designing training curricula within time and budget constraints
• Producing physical and digital educational material (e.g. videos and case studies)
• Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session.
• For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity.
• Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.
• Conduct skills gap analyses to identify areas of improvement
• Design training curricula within time and budget constraints
• Produce physical and digital educational material (e.g. videos and case studies)
• Onboard new salespeople
• Coordinate individual and team performance review sessions to discuss strengths and weaknesses
• Monitor sales objectives and results
• Collect feedback from trainees and managers about training courses
• Report on impact of training programs (e.g. sales achieved)
• Liaise with external trainers or industry professionals and organize seminars
• Maintain updated records of training material, curricula and costs

Job Description

• Candidate should be familiar and comfortable with Asterisk latest version.
• Preference would be given to having experience on IVR and Call Center application development.
• Hands on experience in multiple SIP Servers.
• Asterisk integration with PSTN is preferred.
• Experience in interfaces like EAGI, Fast AGI and AGI.
• Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
• Scripting with Shell, Perl, Python.
• Experience in installing Hosted VoIP
• Strong Knowledge in PBX, SIP, RTP protocols.
• Strong knowledge of multi-asterisk server architecture
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
• Worked on Queue, IVR and Voicemail related applications.
• Expert in Asterisk installation, configuration and troubleshooting.
• Expert knowledge installing and configuring Asterisk with PSTN card.
• R & D skills in Asterisk.
• Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)
• Good knowledge of SIP and IAX
• Ability to test and troubleshoot Asterisk applications/issues

Job Description

• Django Developer responsibilities include writing and testing code, debugging programs and integrating applications with third-party web services.
• To be successful in this role, you should have experience using server-side logic and work well in a team.
• Ultimately, you will build highly responsive web applications that align with our business needs.
• Responsibilities
• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions
• 2 – 3 yrs of experience as Python or Django Web Developer
• Expert in Python, with knowledge of Django Web Framework
• Working knowledge of MSSQL and MySQL
• Fair understanding of building APIs
• Bonus points for Celery, RabbitMQ
• Good understanding of front-end technologies, such as JavaScript, HTML5,AngularJS and CSS3
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Familiarity with event-driven programming in Python
• Strong unit test and debugging skills

Job Description

• Responsibilities
• 1.Handling database management by using Advanced Excel tools.
• 2.Should be proficient with Advanced Excel Formulas such as , Pivot Table,Vlookups, Conditional formatting, count IF, Sum IF.
• 3.Good analytical skills for MIS, number crunching & reporting to internal & external customers.
• 4.Ensure accuracy and timeliness of reports sent.
• 5.Organization skills, with an ability to stay focused on assigned tasks.

Job Description

• Responsibilities
• Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
• Agent level feedback for quality and product Reporting basic
• escalation to supervisor.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint,
• Outlook, and Excel), and instructional software Good interpersonal
• skills and communication with all levels of management Organized and
• able to create multiple timelines, budgets, and schedules Able to
• multitask, prioritize, and manage time efficiently Excellent
• leadership, team building, and management skills Encouraging to team
• and staff, able to mentor and lead Excellent verbal and written
• communication skills Able to analyze problems and strategize for
• better solutions Process and product awareness Industry and domain
• knowledge Team Handling/Interpersonal Skills Customer’s centricity

Job Description

• Customers centricity – Internal policies awareness and issue management – Basic MS Excel, Word and Outlook – Good Written communication – Client communication capability
• Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
• Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
• Client KPI measurement, review with internal team and track in his review with team
• Ensuring ABCD ranking of his Team (CSA/TL) – Taking initiatives for process improvement.
• Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. – Study market for process comparison and share analysis with External and Internal customer team

Job Description

Solving customer queries related to insurance. Rotational shifts and week offs. Day shift.

Job Description

Solving customer queries related to banking products. Rotational shifts and week offs.

Job Description

Inbound and sales process. Only females required.

Job Description

Inside sales.