Origination is a complex process that involves multiple steps for individuals to obtain a mortgage or home loan. This process can also be applied to other types of amortized personal loans, and it’s important to get it right from the start. The first step of the origination process is pre-qualification, where the officer collects all… Continue reading Originations

Customer service is more than just a buzzword – it’s a critical component of a successful business. At One Point One Solutions, we understand that great customer service is essential for attracting and retaining customers, and we are committed to delivering exceptional service to all of our clients. Our customer relationship executives are carefully selected… Continue reading Customer Service

For businesses of all sizes, technical issues can quickly become a major roadblock to productivity and success. That’s where a helpdesk comes in – providing fast and effective technical support to end users and customers. But the benefits of a helpdesk extend far beyond just problem-solving. By streamlining operations, improving customer satisfaction, and maintaining a… Continue reading Technical Help Desk

Debt collection can be a challenging and sensitive topic for borrowers and collection agencies alike. As a company with expertise in collections, we understand the importance of running a successful and compliant collections operation. From pre-delinquency to recovery, we have experience in managing collections at every stage. We believe that successful collections rely on seven… Continue reading Collections

Back-office operations are the backbone of any service-oriented business. They enable the smooth functioning of various processes that support customer satisfaction and business growth. However, back-office operations can also be complex, time-consuming, and prone to errors. That’s why we offer a range of back-office services that help you streamline your operations, reduce costs, and improve… Continue reading Back Office Operations